Frequently Asked Questions
Scheduled preventive health checks on covered devices, a priority response SLA
ahead of non-AMC requests, discounted rates on parts and repairs outside the plan,
OS/driver/security patch management, and a single point of contact for computers,
network, printers and CCTV. See the full AMC
plans for tier details.
Our average response time is around 24 hours. SME and Corporate & Enterprise
AMC plans get same-day priority response ahead of standard requests.
Both. Many software, configuration and network issues can be resolved remotely the
same day. Hardware repair, physical installations, CCTV and structured cabling
work is done on-site by a technician.
Yes, always. We use genuine replacement parts and properly licensed software, and
we're upfront about sourcing and licensing before any work begins — no surprises
on the invoice.
We're based in Mumbai, Maharashtra and serve the surrounding metro area for
on-site work, with remote support available anywhere. Get in touch to confirm
coverage for your location.
Data recovery is quoted after a diagnostic consultation, since recoverability and
effort depend heavily on the type of failure and the drive's condition — we don't
quote a flat fee sight-unseen.
Yes — our Corporate & Enterprise AMC plan covers unlimited devices and servers
across multiple locations, with a dedicated account manager and custom SLA
reporting.
Repairs carry a service warranty covering the specific work performed and any
replaced parts. Exact terms and duration are confirmed on your invoice at the time
of service.